P A K O C O M P U T E R S

Services

Customer

Support & Services

We believe that exceptional customer support is the cornerstone of a successful business or partnership. Our commitment goes beyond providing tech solutions but it extends to ensures that our clients receive unparalleled support at every step of their IT journey. For us customer support is not just a service, it’s a commitment to your success. We have implemented an advanced ERP system for efficient support, managing customer complaints seamlessly, ensuring prompt resolutions and optimal customer satisfaction.

We are dedicated to addressing business challenges through our comprehensive IT solutions and expansive support infrastructure across Pakistan. Our team comprises of certified technicians renowned for their exceptional expertise in both business and technology domains. Our technicians provide round-the-clock support for your IT requirements via multiple communication channels, including phone, online chat, remote assistance, and on-site support

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    SLA

    Managemant

    PAKO Computers offers SLA (Service Level Agreement) support and maintenance for a range of business IT products, such as HP Printers, Scanners, Wide-format Plotters, Desktop Computers, Laptops, Workstations, Servers, Storage, Networking Switches, and Peripherals. This allows data centre operators to rely on us as their main contact for all their hardware support requirements, rather than to deal with multiple OEMs (Original Equipment Manufacturers). Having a single point of contact through email or calls simplifies communication and issue resolution. Data centre operators can reach out to our help desk support for any hardware-related problems, eliminating the need to contact different OEMs for different pieces of equipment. This streamlines the troubleshooting and resolution process, save time and effort.

    Hardware

    Sales

    Hardware sales refer to the process of selling physical computing equipment and devices for which we have partnered with world’s top-notch solutions providers to provide an outstanding integration and hardware support to our customers. The success of hardware sales not only relies on providing reliable products & excellent customer services but also addressing the unique requirements of each & every customer

    We assist businesses in changing from reactive to proactive engagement strategies, resulting in better customer experiences. Our services span the complete support lifecycle, from deployment to end-of-life support, allowing businesses to improve operational efficiency and gain competitive advantage

    Hardware

    Maintenance

    Enterprise

    IT Support

    We assist businesses in changing from reactive to proactive engagement strategies, resulting in better customer experiences. Our services span the complete support lifecycle, from deployment to end-of-life support, allowing businesses to improve operational efficiency and gain competitive advantage
    Our engineers have extensive knowledge of all aspects of server management. We design, install, configure and maintain servers to ensure your company’s best functionality. We do detailed security audits for our clients so that they can be assured of their systems security

    Server

    Management

    Power

    Solutions

    Keep your business going when the power fails. We understand the critical importance of reliable power solutions in today’s digital landscape. As your trusted technology partner, we are committed to providing you with the highest level of service and support to ensure uninterrupted power supply for your operations