Services & SLA
Our special services & SLA
Pako Computers is dedicated to addressing business challenges through its comprehensive IT solutions and expansive support infrastructure across Pakistan. Our team comprises certified technicians renowned for their exceptional expertise in both business and technology domains. Our technicians provide around-the-clock support for your IT requirements via multiple communication channels, including phone, online chat, remote assistance, and on-site support. Our achievements are attributed to strategic planning, a forward-looking business vision, and judicious resource management.
Pako Computers offers SLA (Service Level Agreement) support and maintenance for a range of business IT products, such as HP printers, scanners, wide-format plotters, desktop computers, laptops, workstations, servers and storage, networking switches, and peripherals. This allows data centre operators to rely on Pako as their main contact for all their hardware support requirements, rather than having to deal with multiple OEMs (Original Equipment Manufacturers).
Having a single point of contact through email or calls simplifies communication and issue resolution. Data center operators can reach out to Pako Computers’ 24/7/365 help desk for any hardware-related problems, eliminating the need to contact different OEMs for different pieces of equipment. This streamlines the troubleshooting and resolution process, saving time and effort.
Our Support Team
warranty and post warranty Services
To log a complaint regarding your product, please follow the below guidelines:
To reach our customer service, we provide these convenient options
CALL
You can contact us through our Universal Access Number
KHI | LHR | ISB: 111-007-254. Our dedicated customer service team is ready to assist. If you need to contact specified branches without a Universal Access Number, please refer to the table below for their respective contact information.
You can reach out to us via email. Feel free to send us your inquiries, complaints or any other related communication. Our team will respond to your email as soon as possible, providing the necessary support and guidance, please refer to the table below for their respective contact information.
Service Request Guidelines
- Kindly call in office hours on telephone numbers listed below.
- Kindly do not try to place service calls directly with service engineers or other personnel.
- All service requests must be routed via the service telephone/cell numbers and emails listed below.
- Always raise new email for new complaint.
- Requests via other mediums and incomplete details cannot be logged and subsequently cannot be controlled in the correct manner.
| Support Center | Contact No. | Email Address |
|---|---|---|
|
Karachi (HeadOffice) |
021- 111-007-254 |
support@pakocomputers.com.pk |
|
Lahore |
042- 111-007-254 |
support.lhr@pakocomputers.com.pk |
|
Islamabad |
051- 111-007-254 |
support.isb@pakocomputers.com.pk |
|
Multan |
061-4485091 |
support.mux@pakocomputers.com.pk |
|
Peshawar |
091-5702882 |
sales2@pakocomputers.com.pk |
|
Hyderabad |
022-2720551-52 |
muhammad.bilal@pakocomputers.com.pk |
01
Services And Post Services
On-site servicing for hardware.
SERVICE LICENSE AGREEMENT (SLA)
Service license agreement (SLA) of Plotter, Printers, Personal Computers, Laptops & Server.
02
03
Network Implement
Design, supervise and implement networking and power.
Installation
On-site installation of Laptops, PCs, Printers, Scanner and Wireless Network